How I look after your details

1Who I am and how to contact me

I'm Lyla Cansfield, trading as Equine Mind & Body Training, and I'm responsible for your personal information. If you have any questions about this policy or your data, you can contact me by:

• Email: [email protected]
• Phone (messages only): +44 7700 146099

2What information I collect and why

To provide my lessons, clinics, courses and other services

• Your name and contact details (email address and phone number)
• Your address, if you book a lesson or clinic with me
• Your booking and purchase history
• Website user information, including how you use my website and cookie tracking (see section 6)

To send you updates and marketing

• Your name and contact details
• Your marketing preferences

I use your email address and phone number to contact you about your bookings, and about clinics, workshops, online courses, events, news and blogs relating to my training methods. When you register for one of my online or live events, you'll also be added to my email list, and you can unsubscribe at any time.

3Where I get your information from

I get your personal information directly from you, when you:

• sign up to my email list or download one of my free resources
• book a lesson, clinic, event or online course
• send me an enquiry or message

I also collect information about how visitors use my website through cookies (see section 6).

4Lawful bases for using your information

Under UK data protection law, I must have a "lawful basis" for collecting and using your personal information. These are the ones I rely on:

You can find out more about lawful bases on the ICO's website.

5Who I share your information with

I will never sell or rent your data to anyone. I only share it with the trusted companies I use to run my business, who process it on my behalf:

Should there ever be a need to share your information with anyone else, I'll always discuss it with you personally first. The only exception is if I'm required to by law.

6Cookies

Cookies are small pieces of information stored on your device when you visit a website. I use:

• Google Analytics, to see how visitors use my website
• Facebook Pixel, to see how well my adverts perform. If you use Facebook or Instagram, this may mean you're shown my adverts there.

These don't share any personal details with me, other than recording your IP address. They're only set if you accept them in the cookie banner when you first visit my website, and you can change your mind at any time. You can also set your browser to notify you about cookies or to reject them altogether. Your browser's help section will explain how.

7How long I keep your information

I only keep your information for as long as I need it:

8Your data protection rights

Depending on the lawful basis I'm using, you have the right to:

• Access your information: ask for a copy of the personal information I hold about you, and where it came from
• Rectification: ask me to correct anything that's inaccurate or incomplete
• Erasure: ask me to delete your personal information
• Restriction: ask me to limit how I use your information
• Object to me using your information
• Data portability: ask me to pass the information you gave me to another organisation, or to you
• Withdraw consent at any time, where I'm relying on your consent

There are some exemptions, so you may not always receive everything you ask for. To make a request, just email [email protected]. I'll respond without undue delay, and within one month at the latest. You can read more about your rights on the ICO's website.

9Unsubscribing

There's an "Unsubscribe" link at the bottom of every email I send. Clicking it removes you from my email list, and you'll stop receiving my emails unless you ask to receive them again. If you have any trouble unsubscribing, just let me know and I'll do it for you.

10Links to other websites

I sometimes link to other websites that I think you might find interesting. I have no control over their content or privacy policies, so please check them separately.

11How to complain

If you have any concerns about how I've used your personal information, please email me first at [email protected] and I'll do my best to put it right.

If you're still unhappy, you can complain to the Information Commissioner's Office (ICO):

12Changes to this policy

I may update this privacy policy from time to time. The date at the top of the page shows when it was last changed.